Enhanced Transit Liability Parcel Insurance

1. What cover does my consignment have?

• All consignments are covered free of charge for loss or damage up to a maximum of £50 in value. (per consignment not per box)
• If you wish to purchase enhanced transit liability you may do so by declaring the value at the end of the booking process
• The value entered should represent the full replacement cost of the entire consignment. In the event of a partial loss or damage the settlement figure will be calculated as a proportion of the total insured value.
• The minimum premium is £5 which will give cover up to £250 in value
• For cover over £250 the premium is calculated at 2% of the declared value. We have listed some examples below.
• The maximum value we cover is £1000 per consignment - please contact us if you require a higher value.
• Enhanced Transit Liability does not give cover for losses incurred by delay.
• The declared value should be the replacement cost of the goods, and not the sale value. The declared value is not displayed on the air waybill or labels and should not affect the declared value for Customs (if applicable).

Declared Replacement Value	Premium
£100	£5 (minimum charge)
£200	£5 (minimum charge)
£400	£8
£800	£16
£1000	£20

2. Are there any exclusions to the Enhanced Transit Liability?

Prohibited or Restricted Items

We cannot offer cover for any items which appear on the relevant carriers Prohibited or Restricted Items list. Please click here for a general list of Prohibited or Restricted parcel contents, or visit the relevant carrier's web site for more information.

In addition, there are also goods we can carry but not offer Extended Liability Cover. These include but are not limited to the following:

• precious stones
• precious metals
• non-flatpack furniture
• plasma and LCD screens
• Television
• jewellery
• money
• glass
• china, pottery and ceramics
• liquids or alcohol
• objects of art
• antiques
• documents and vouchers
• films
• tapes
• discs
• memory cards
• other data or image carrying goods

If you do send such goods we recommend that you arrange insurance yourself or if you are unsure if your goods will be covered please contact us.

A claim for lost or damaged goods will be rejected if the items are missing from the original packing list or invoice.

In the event of a full settlement for damaged goods, they will not be returned.

Enhanced Transit Liability Premiums are non-refundable once the consignment has been collected.

Packaging

Goods must be sufficiently packaged to withstand the rigours of transit. Most carriers use automated sorting systems incorporating conveyor belts and gravity chutes. Generally, packages should be able to withstand a drop from waist height onto a solid floor. This is especially relevant to heavier items which are inherently more difficult to protect due to their weight in case of a drop. Claims will be rejected if the damage is deemed to have been caused by normal wear and tear.

3. How do I make a claim?

Notification of intent to claim for damage must be made within 14 days of delivery (or 14 days from date the carrier has deemed the goods to be "lost") directly to Transglobal Express Ltd. If an attempt is made to claim direct from the carrier this will invalidate your claim with Transglobal. A claim can only be made by the person or Company contracted with Transglobal Express to organise the collection and delivery. Claims can also be made in writing.

Damaged Goods

We will need the following information:

• A photograph of the damaged item(s) along with the packaging
• A copy of the delivery note signed "damaged" or "unchecked" ? please note that we will reject any claim where the goods have been signed for "In Good Condition"
• Proof of value for the entire consignment (receipt or purchase invoice). Note that this must be your cost price and not your sales price and we will only pay for the replacement value or repair of the goods.
• Both the damaged item(s) and packaging must be kept for inspection and not moved
• The damaged items must not be tampered with or repaired prior to inspection

Lost Goods

To make a claim we will need the following information:

• A copy of the air waybill / consignment note signed by the driver on collection of your goods
• Proof of value for the entire consignment (receipt or purchase invoice). Note that this must be your cost price and not your sales price and we will only pay for the replacement value or repair of the goods.
• A claim can only be undertaken once the Carrier had deemed the goods as "lost"